Customer Support

Welcome to the Miracles Company Support Page

At Miracles Company, we are committed to providing you with exceptional service and support for our website creation and PR services. Below, you'll find information on how to get help, answers to your questions, request refunds, and contact us for any reason.

How to Get Help

If you need assistance with any aspect of our service, we offer several ways to get support:

• Help Center (Coming soon): Visit our Help Center for detailed guides and articles on how to use our services, manage your account, and troubleshoot common issues.
• FAQ Section: Our Frequently Asked Questions (FAQ) section covers a range of topics and is a great place to find quick answers to common questions.
• Customer Support Team: For personalized assistance, our Customer Support Team is ready to help. You can reach out to us via email at supermiracleday@yahoo.com or through our online chat service - soon to be available on our website.

Answers to Your Questions

Our FAQ section is designed to provide you with quick and comprehensive answers to common questions about our service. Here are some categories you can explore:

• Account Management: Learn how to create, manage, and update your account.
• Billing and Payments: Get information on our payment plans, billing cycles, and how to update your payment information.
• Service Details: Understand more about our website creation and PR services, how they work, and what you can expect from them.
• Technical Support: Find solutions to technical issues and learn how to troubleshoot common problems.

For any questions not covered in the FAQ, feel free to contact our Customer Support Team.

Refunds

We strive to ensure that you are completely satisfied with our service. If you need to request a refund, please follow these steps:

• Eligibility: Refunds are considered in cases where the service was not delivered as promised or contains significant errors.
• Request Process: To request a refund, contact us at supermiracleday@yahoo.com with the subject line starting with "RE: Refunds" within 7 days of receiving your service. Include your account information and a detailed explanation of the issue.
• Evaluation: Our team will review your request and respond within 7 business days. Approved refunds will be processed to your original payment method within 14 business days.

Please note that change of mind or incorrect information provided by the client that affects the service's accuracy is not eligible for a refund.

Contact Information

We are here to assist you with any inquiries or concerns you may have. You can reach us through the following channels:

• Email: supermiracleday@yahoo.com
• Phone: (602) 759-0218
• Live Chat: Coming soon. Will be available on our website during business hours.

Our support team is available Monday through Friday, 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24 hours.

Frequently Asked Questions (FAQs)

Client Questions

1. How do I get started with creating a new website?

   To get started, simply contact us through our website or email us at supermiracleday@yahoo.com. We will schedule a consultation to discuss your needs and goals for your website.

2. What is included in the website creation service?

   Our website creation service includes a custom design, development, content integration, basic SEO, and a responsive layout that works on all devices. Additional features and services can be discussed during your consultation.

3. How long does it take to build a website?

   The timeline for building a website depends on the complexity and specific requirements of your project. Typically, a standard website takes about 4-6 weeks from the initial consultation to launch.

4. Can you update or redesign my existing website?

   Yes, we offer website redesign and update services. Whether you need a complete overhaul or minor updates, we can help enhance your website to meet your current needs.

5. Will my website be mobile-friendly?

   Absolutely. All websites we design and develop are fully responsive, meaning they will look and function perfectly on all devices, including smartphones and tablets.

6. Do you provide website maintenance and support?

   Yes, we offer ongoing website maintenance and support services to ensure your website remains up-to-date, secure, and functioning smoothly. Contact us for details about our maintenance plans.

7. Can you help with content creation for my website?

   Yes, we offer content creation services, including copywriting, graphics, and multimedia content to enhance your website's appeal and effectiveness.

8. What platform do you use for building websites?

   We use a variety of platforms depending on the needs of our clients, including WordPress, Shopify, and custom HTML/CSS development. We will recommend the best platform based on your specific requirements.

9. How will I be able to update my website after it's launched?

   We provide training and documentation to help you manage and update your website. If you prefer, we can also handle updates and changes for you through our maintenance services.

10. What if I have a problem with my website after it's launched?

    If you encounter any issues with your website after launch, you can contact our support team at supermiracleday@yahoo.com or call us at (602) 759-0218. We are here to help resolve any problems quickly and efficiently.